Enterprise software developer Atlassian is in the process of acquiring US-based online help desk software business Halp for an undisclosed sum, enabling collaboration platform Slack to exit, TechCrunch reported on Tuesday.
Founded in 2017 and known as BubbleIQ previously, Halp provides software tools that let enterprises receive customer query tickets from within Slack’s chat interface.
Halp’s offering includes two products: a customer ticket protocol called Halp Tickets through which customers can raise queries, and a newly-launched tool called Halp Answers that automatically supplies potential solutions based on existing organisational data.
Halp Answers builds up knowledge of the client’s product from existing Slack messages as well as external sources such as Atlassian-owned collaboration tool Confluence and error tracking protocol Jira.
The company’s team will remain in post following the acquisition with plans to deepen integration with Atlassian’s services including its incident alert system Opsgenie and project management tool Trello.
Halp closed a $2.6m seed round led by Matchstick Ventures in April 2019 that included Slack Fund – the corporate’s venturing unit – as well as Techstars Ventures, Next Frontier Capital, Access Venture Partners, FirstMile Ventures and Kokopelli Capital.