US-based smartphone customer relationship management company Helpshift closed a $10m series A funding round led by Intel Capital, the global investment organisation of semiconductor chip manufacturer Intel, yesterday.
The round also saw participation from Visionnaire Ventures, True Ventures and Nexus Venture Partners. True Ventures and Nexus both participated in Helpshift’s $3.2m seed round in October 2012.
Helpshift’s technology integrates with smartphone apps to ease customer relations between the app developer and the customer.
Abinash Tripathy, co-founder and chief executive of Helpshift, said: “We’ve realised we have something that most mobile companies could benefit from and the only challenge for us has been the ability to scale to meet the explosive demand.
“This round of funding will enable us to attack each of these major mobile verticals and bring the benefits of Helpshift to thousands of app publishers.”