Talkdesk, a US-based customer service software provider backed by customer relationship management software producer Salesforce, secured $100m yesterday in a series B round led by hedge fund Viking Global Investors.
The round also featured venture capital firm DFJ and valued Talkdesk at more than $1bn, co-founder and CEO Tiago Paiva told TechCrunch.
Founded in 2011, Talkdesk supplies software for business call centres, improving audio quality on calls while simplifying the process by introducing tools that, for instance, allow operatives to view details on each customer without switching tabs.
The company will invest the series B proceeds in upscaling its sales and marketing capabilities and expanding internationally, adding to existing offices in the US, UK and Portugal. It also plans to strengthen AppConnect Innovation Ecosystem, its app store for enterprise call centre tools.
Paiva said: “If you survey our competitive landscape today, most of the products are going on 20 years or more in age. With our modern architecture, we are turning the contact centre industry on its head.
“Today’s funding ensures that Talkdesk continues our momentum to lead change in this market and serve our current enterprise customers as well as the rapidly increasing number of global contact centres looking to benefit from a modern cloud platform.”
The round increased Talkdesk’s overall funding to almost $125m. Salesforce’s corporate venturing unit, Salesforce Ventures, participated in its series A round, which closed at $21m in 2015, alongside DFJ and VC firm Storm Ventures.
