Kustomer, a US-based customer relationship management (CRM) software provider that counts networking technology producer Cisco as an investor, disclosed on Wednesday that it has raised $40m in series D funding.
Hedge fund manager Tiger Global Management led the round, which also featured technology investment firm Battery Ventures. It boosted the company’s overall funding to approximately $114m.
Founded in 2015, Kustomer provides software that helps businesses manage their communications with customers through web, text messages, voice calls, email and social media platforms. it automatically collates customer data to help customer service agents manage and respond to requests.
Kustomer will use the funds to expand its European presence, and plans to double its headcount by the end of this year. Battery Ventures had led its $35m series C round in January 2019, investing alongside Cisco’s corporate venture capital arm, Cisco Investments, as well as Canaan Partners, Boldstart Ventures and Social Leverage.
The company had previously secured $26m in a July 2018 series B round led by Redpoint Ventures that included Cisco Investments, Battery Ventures, Canaan Partners, Boldstart Ventures and Social Leverage.
The latter two co-led a $2.5m seed round for the company in 2016 that was announced in tandem with a $10m series A round led by Canaan Partners and backed by Boldstart and Social Leverage.