Deutsche Telekom Capital Partners (DTCP), the corporate venturing arm of telecommunications firm, Deutsche Telekom, led a $65m series C round for US-based customer support software provider Aircall on Wednesday.
Swisscom Ventures, the corporate venturing arm of telecoms firm Swisscom, also participated in the round, as did Adams Street Partners, eFounders, Draper Esprit, Balderton Capital and NextWorld.
Aircall provides cloud software that integrates with an enterprise’s existing applications, including customer relationship management platforms Zendesk and Salesforce, to allow customer service staff to provide better service during phone calls.
Olivier Pailhès, Aircall’s co-founder and chief executive, said: “Our focus has always been to empower our clients to provide memorable ’wow’ moments for their customers.
“With this latest round, we’re using the funds to double down on our platform to provide a richer voice app ecosystem for our customers, while also broadening our global expansion and deepening our reach with resellers and master agents around the world.”
Draper Esprit led the company’s $29m series B round in May 2018, which included Balderton Capital, NextWorld, eFounders, Newfund Capital and undisclosed existing investors.
Aircall had raised $8m in a September 2016 series A round led by Balderton Capital and backed by FJ Labs, following $800,000 in seed capital in 2015 and $2.8m from Balderton Capital, FundersClub and unnamed angel investors in January 2016.