France-based customer support software provider Aircall raised $120m yesterday in a series D round backed by Deutsche Telekom Capital Partners (DTCP), the investment firm sponsored by telecommunications firm Deutsche Telekom.
The round was led by investment bank Goldman Sachs’ Asset Management division and included eFounders, DraperEsprit, NextWorld Capital, Adams Street Partners and Gaia Capital Partners. The cash was secured at a $1bn valuation.
Founded in 2014, Aircall provides a cloud-based phone system for call centres, support lines and sales teams which integrates with an enterprise’s existing applications, including customer relationship management platforms Zendesk and Salesforce, to help customer service staff provide better service during phone calls.
The company will use the funding to expand globally, opening new European offices in London and Berlin, in addition to investments in North America and the Asia Pacific region and the recruitment of new hires.
Aircall also plans to enrich its app ecosystem, with new integrations covering various use cases, from e-commerce to financial services, sales and support. The cash will also be used to improve its technology and expand partnerships with channels, resellers and major telecommunications companies.
The deal comes after Aircall received $65m in a May 2020 series C round led by DTCP and backed by Swisscom Ventures, the corporate venturing arm of telecoms firm Swisscom, as well as Adams Street Partners, eFounders, Draper Esprit, Balderton Capital and NextWorld.
The company had previously raised $40.6m from Draper Esprit, Balderton Capital, NextWorld, eFounders, Newfund Capital, FJ Labs, FundersClub and unnamed angel investors across four rounds between 2015 and 2018.