Freshdesk, a US-based provider of customer support software, gained investment from Google Capital, the growth equity fund of internet company Google, on Thursday as part of a $31m series D round.
The round was led by investment management firm Tiger Global Management, which also invested in a $5m round raised by Freshdesk in April 2012 alongside venture capital firm Accel Partners.
Accel also took part in the most recent round, as well as Freshdesk’s $7m series C in round in November 2013 and a $1m seed round in November 2011. To date Freshdesk, headquartered in San Francisco, has raised $44m in total funding.
The funds will be used by Freshdesk to boost global expansion and increase research and development.
Gene Frantz, general partner at Google Capital, said: “Customer support is undergoing a dramatic shift globally – fueled by the rise of cloud computing, subscription pricing, mobile devices and social media. Freshdesk has embraced and accelerated this shift, helping their clients provide great customer service.”