US-based e-commerce customer service Glia secured $45m in series D funding yesterday from investors including RingCentral Ventures, the corporate venturing arm of cloud communication technology provider RingCentral.
Investment firm Insight Partners led the round, which also featured Wildcat Capital Management and which took the company’s overall funding to $152m. Its valuation now stands at more than $1bn.
Founded in 2012 as SaleMove, Glia has built an online support platform for e-commerce retailers, helping them identify potential customers from their web visitors through video, voice, chat and co-browsing methods.
The funding will be used to conduct further research and development in areas including advanced artificial intelligence, data analytics and communication channels such as messaging, voice and video, in addition to expanding the company’s presence globally.
Dan Michaeli, co-founder and chief executive of Glia, said: “The future of customer service is digital, and those that have yet to take steps to modernise their support and engagement strategies are already behind.
“We are thrilled by our investors’ confidence reflected in the round’s valuation, recognising that we have only scratched the surface of what Glia can accomplish.”
Insight Partners had already led Glia’s $78m series C round in January 2021 as well as its $20m series B in 2019, investing with Wildcat Capital Management, Tola Capital, Grassy Creek and Entrepreneurs Roundtable Accelerator (ERA) to bring its funding to $29m altogether.
ERA, an accelerator that invested $25,000 in each selected startup at the time, had included the company in its summer 2012 cohort.
Image courtesy of Glia Technologies Inc.
