US-based customer relationship management (CRM) software provider Kustomer secured $26m in series B funding from investors including Cisco Investments, networking technology producer Cisco’s corporate venturing unit, on Friday.
The round was led by Redpoint Ventures and also featured fellow venture capital firms Canaan Partners and Boldstart Ventures as well as VC fund Social Leverage. Tomasz Tunguz, a partner at Redpoint, is joining the company’s board of directors.
Founded in 2015, Kustomer has built a CRM platform that enables customer service staff to interact with customers while viewing a range of information including all past interactions through mediums such as text and email.
Users can also access data concerning sales transactions and establish smart reminder functions to help them follow up on transactions. Kustomer will use the cash for product development, and to double the size of its team in the next year.
Brad Birnbaum, co-founder and CEO of Kustomer, said in a blog post: “We love our platform, and so do our customers. Now, we want them to love it even more.
“That is why we are investing in improving and expanding our integrations, as well as making our platform even more intelligent and intuitive.”
Canaan Partners had previously led Kustomer’s $10m series A round in 2016, investing together with Boldstart and Social Leverage, both of which had already participated in the company’s $2.5m seed round.