PlayVox, a Colombia-based provider of call centre management software that counts utilities operator EPM as an investor, secured $25m of funding from growth equity firm Five Elms Capital yesterday.
Founded in 2012, PlayVox offers software to help coach and manage call centre personnel in addition to measuring and rewarding their performance. Clients can set quantifiable targets for their team and enter support tickets through the platform to log the status of customer inquiries.
The funding will support the company’s international growth plans and new hires specialised in product development, engineering, sales, customer success and marketing. It recently acquired Agyle Time, a Colombia-headquartered developer of workforce management software, to help strengthen its product.
EPM’s corporate venturing unit, FCP Innnovación, injected $1.5m in funding into PlayVox in 2015 to take its total funding to $2.2m, before Five Elms Capital provided $7m for the company in early 2019.