US-based customer service technology developer Replicant.ai has completed a $27m series A round featuring Bloomberg Beta and State Farm Ventures, investment vehicles representing media group Bloomberg and insurance firm State Farm respectively.
Norwest Venture Partners (NVP) led the round, which also featured fellow venture capital firm Costanoa Ventures and Atomic, the VC fund and company builder that was Replicant’s founding investor.
Founded in 2017, Replicant has created autonomous call centre software capable of authenticating the identity of callers, capturing notes on phone calls and resolving some customer service issues.
Scott Beechuk, a partner at NVP, is joining the company’s board of directors in conjunction with the round. The funds will be used to beef up research and development activities and increase the size of its go-to-market team.
Gadi Shamia, Replicant’s co-founder and CEO, said: “It is time to bring call centres into the twenty-first century and get people off hold. We have entered a new era of elastic customer service where automation works hand in hand with agents to improve the customer experience.
“Replicant was founded on the belief that machines are ready to have useful and complex conversations with people to transform customer service. We are excited to help more businesses realise this vision.”
Bloomberg Beta, NVP, Atomic and Costanoa Ventures had supplied $7m in seed capital for the company in July 2019, and it said the series A round boosted its overall funding to $36m.
