Talkdesk, a US-based customer interaction technology developer backed by enterprise software provider Salesforce, secured $230m in series D funding yesterday at a valuation exceeding $10bn.
Whale Rock Capital Management, TI Platform Management and Alpha Square Group took part in the round, as did returning investors Amity Ventures, Franklin Templeton, Top Tier Capital Partners, Viking Global Investors and Willoughby Capital.
The Information first reported the deal last month as a $210m round, citing a securities filing. The company has now raised $498m since it was founded in 2011.
Talkdesk has built an artificial intelligence-infused, cloud-based client engagement tool that enables organisations to enhance their customer service including contact centres. This money will be used to expand its presence globally and improve its software product.
The company had raised $143m in series C funding in July 2020 to bring its valuation past $3bn. Franklin Templeton, Willoughby Capital, Skip Capital, Lead Edge Capital, Top Tier Capital Partners, Viking Global Investors and Threshold Ventures all participated in that round.
Viking Global Investors had led Talkdesk’s $100m series B round in 2018, investing alongside DFJ and valuing it at $1bn.
Salesforce subsidiary Salesforce Ventures led a $6m second tranche for the company’s series A round, which also featured DFJ and Storm Ventures, in 2015, helping lift it to $21m.
Tiago Paiva, founder and chief executive of Talkdesk, said: “Since its founding, Talkdesk has been challenging the status quo and shaking up the industry’s old world order to make this a reality.
“We are grateful for the continued confidence in our strategy and more determined each day of our unique ability to help companies deliver memorable customer experiences, one engagement at a time.”
