Talkdesk, a US-based call centre technology provider that counts enterprise software provider Salesforce as an investor, secured $143m in series C funding yesterday at a valuation exceeding $3bn.
The cash was raised from investment firm Franklin Templeton, family office Willoughby Capital, investment fund Skip Capital, growth equity firm Lead Edge Capital, fund-of-funds manager Top Tier Capital Partners, hedge fund Viking Global Investors and venture capital firm Threshold Ventures.
Talkdesk has created a cloud-based call centre software platform that helps staff deal with queries more effectively, and which is equipped with an artificial intelligence tool that recommends solutions to customer issues. It also offers detailed analytics on customer engagement activity.
Tiago Paiva, Talkdesk’s CEO, said: “The importance of providing an unparalleled customer experience has never been greater and this latest funding is a reflection of the criticality of this aspect as brands look for avenues for growth in our current environment.
“We are incredibly appreciative of the support and confidence of our investors, customers and partners who continue to endorse our vision of providing the industry’s most innovative and flexible solutions for the modern contact centre.”
Salesforce subsidiary Salesforce Ventures joined Storm Ventures and DFJ, which has since spun off Threshold Ventures, to provide $21m for Talkdesk through a series A round that closed in 2015.
Viking Global Investors led a $100m series B round for the company in late 2018 that included DFJ, valuing it at over $1bn. It said this week it has now raised a total of $268m since it was founded in 2011.
