V-Capital, the corporate venturing arm of cigarette packaging supplier Huaxi Holdings, has led a RMB125m ($17.6m) series C round for China-based customer service software provider Xiaoneng Technology, 36Kr reported on Friday.
Founded in 2007, Xiaoneng produces artificial intelligence-equipped chatbots for use in customer service, both online and through telephone communication. Its technology also covers AI-based business organisation.
The systems are used in retail and e-commerce as well as industries like travel, medical care and online education. Xiaoneng’s earlier investors include growth equity firm SAIF Partners according to 36Kr, which did not disclose details of how much it had previously raised.
