Asapp, a US-based developer of an artificial intelligence-powered customer support platform, picked up $185m in series B capital from investors including telecommunications firm Telstra on Friday.
Emergence Capital, March Capital Partners, Euclidean Capital, Hof Capital and Vast Ventures also backed the round, as did private investors John Doerr, John Chambers, David Strohm and Joe Tucci. Telstra contributed through its corporate venturing subsidiary, Telstra Ventures.
Founded in 2014, Asapp has built a platform that exploits artificial intelligence technology to assist customer support and sales agents in identifying the right action to take when interacting with customers on the phone or through chat.
Asapp did not specify what it intended to do with the series B funding, but said interest in its product had increased dramatically as the pandemic led to growing pressures on call centres.
The company has now raised a total of $260m in total equity financing, it said. It had previously only disclosed $7.6m in seed funding in 2015 through a regulatory filing, with deals database CB Insights identifying Strohm as the sole investor.
