GV, a corporate venture capital subsidiary of internet and technology group Alphabet, led a $25m series B round for US-based customer support platform developer UJet yesterday.
Citi Ventures, the strategic investment vehicle for financial services firm Citi, also invested in the round, as did VC firms Kleiner Perkins Caufield & Byers (KPCB) and DCM Ventures.
Founded in 2015, UJet has put together a real-time communications platform that can merge with a business’s existing customer relationship management systems to more smoothly link interactions with customers through an app, website or phone call.
Karim Faris, general partner at GV, said: “Consumers want and expect instant resolution to support issues. Americans are estimated to spend more than 30 hours per year talking to customer support with well over half churning out after a bad experience.
“UJet is a modern customer interaction platform, built to equip call centres and consumers with better tools to tackle support problems. The team is transforming customer support from a necessary cost centre to a differentiator and revenue driver for enterprises.”
The round follows a $20m series A round in May 2017 that was led by KPCB and backed by DCM Ventures, Resolute Ventures and Relay Ventures. UJet has now raised more than $45m in total.
The latest funding will go to geographic growth. The San Francisco-headquartered company expects to open a New York office next month, with a European office to follow by the middle of this year.