US-based customer support software developer Ujet raised $55m yesterday in a series C round backed by GV and Citi Ventures, respective investment vehicles for internet technology conglomerate Alphabet and financial services firm Citi.
Sapphire Ventures led the round, which included fellow venture capital firms Kleiner Perkins, DCM Ventures and Resolute Ventures.
UJet has developed a cloud-based customer support platform that helps enterprise customers engage more effectively when interacting with users and automate certain processes by setting up intelligent workflows.
The funding will go toward recruiting additional sales and marketing staff and developing additional products and functionality. Jai Das, managing director, president and co-founder of Sapphire Ventures, will join UJet’s board of directors.
Anand Janefalkar, UJet’s founder and chief executive, said: “Today’s digital-first customers expect a hyper-personalised experience where they can effortlessly connect with a virtual or live agent, and have their issues resolved in a fast, efficient and modern manner.
“We are thrilled to continue investing in our mission of developing cloud-native and smartphone-centric solutions with scale and security as cornerstones, to facilitate the reimagining of consumer journeys that build trust, loyalty, and drive higher customer satisfaction.”
GV led a $25m series B round for UJet in early 2018 that included Citi Ventures, Kleiner Perkins (then known as Kleiner Perkins Caufield & Byers) and DCM Ventures. The latter two had joined Resolute Ventures and Relay Ventures in a $20m series A the previous year.
