Freshdesk, the India-based cloud customer service software provider that counts internet and technology conglomerate Alphabet as an investor, has entered talks to raise up to $100m in new funding, LiveMint reported today.
Founded in 2010, Freshdesk has built a cloud-based platform that businesses can use to conduct their customer support activities across a range of channels, including mobile and social media.
The company has 80,000 customers across 145 countries, founder and CEO Girish Mathrubootham told LiveMint, adding that about half of them had been added in the last 14 months.
An undisclosed US-headquartered investor has proposed a strategic investment at a valuation of more than $500m, according to one of three people with direct knowledge of the development to which LiveMint spoke.
“They could raise up to $100 million and beyond at a very high valuation,” a second source said, while a third told LiveMint that Singaporean state-owned investment firm Temasek has also spoken to Freshdesk about an investment.
Alphabet subsidiary Google Capital joined Tiger Global Management and Accel Partners for the company’s $31m series D round in June 2014, before all three returned for a $50m series E in April 2015. Freshdesk has raised about $94m in total.