Freshdesk, an India-based cloud customer service software developed backed by internet and technology conglomerate Alphabet, has received $55m in series F capital, TechCrunch reported yesterday.
Sequoia Capital India led the round, with participation from fellow venture capital firm Accel Partners. The news follows reports in July 2016 suggesting Freshdesk was seeking $100m in series E funding from investors including Singapore state-owned investment firm Temasek.
Freshdesk, established in 2010, operates a cloud-based platform that enables companies to handle customer support across a multitude of channels such as mobile and social media, manage their IT help desk and provide customer relationship management.
The money will help Freshdesk add data-driven functionality to its platform that would assist users by recommending a course of action. The company also hopes to launch several new products and drive international expansion.
Freshdesk has now raised approximately $150m in total. Google Capital, the growth capital arm of Alphabet, took part in a $31m series D round in 2014 alongside Tiger Global Management and Accel. The same three investors had earlier supplied $50m in series E funding in April 2015.